Refund policy

At Trade Kitchen Supplier, we take pride in supplying high-quality kitchen products to our trade customers. Due to the nature of our business, we operate a strict no-returns policy unless the item is faulty.

1. Faulty Products

• If you receive a faulty item, you must report it within 48 hours of delivery with photographic evidence.

• Once the claim is approved, we will arrange for a replacement or refund at our discretion.

• Faulty products must be returned in their original packaging.

2. Customer Responsibility for Returns

• Customers are responsible for all return shipping costs, even for faulty items.

• Returns must be sent within 7 days of approval and accompanied by a Return Authorization (RA) number.

• We recommend using a tracked and insured shipping method, as we are not liable for lost or damaged returns.

3. Non-Returnable Items

• All sales are final except in the case of faulty products.

• Customized, made-to-order, clearance, and special-order items cannot be returned.

• Used, installed, or damaged items (unless faulty upon arrival) are non-returnable.

4. Contact Information For any inquiries regarding faulty products, please contact us at info@tradekitchensupplier.co.uk.

We appreciate your business and thank you for your understanding of our policy